At Llanishen Court Surgery, we take your privacy and confidentiality extremely seriously. You can speak to any member of our team -  doctors, nurses, receptionists or administrative staff - with confidence that your information will be kept safe and private.

How we protect your confidentiality

• All staff are bound by strict professional, legal and contractual duties of confidentiality.
• We only access your medical information when it is necessary to provide your care or to carry out essential practice administration.
• We will not share information with family members, friends, employers, schools or anyone else unless you give us your permission.

Young people and confidentiality

All patients, including children and young people, have the right to confidentiality.

For children who are not yet able to fully understand and make decisions about their healthcare, we will usually share information with a parent or legal guardian who has responsibility for their care.

Young people under 16 who are assessed as having enough understanding and maturity to make decisions about their own health (known as Gillick competence) are entitled to the same level of confidentiality as adults. This means we will not share information with parents or others without their permission, unless there is a risk of serious harm.

Wherever possible, we will discuss any concerns or decisions with the young person first.

Sharing information with someone on your behalf

If you would like a family member, friend or carer to be able to discuss your medical information or help you manage your healthcare, you can give us written permission to speak with them. This is known as a third‑party consent or proxy consent.

Please ask at reception to complete our consent form if you would like to nominate someone.

When information may be shared without your consent

We may need to share information without your permission only when required by law or when there is a serious risk to you or others. Examples include:

• safeguarding concerns
• preventing or detecting serious crime
• public health requirements
• court orders

We will always share the minimum information necessary and will explain this to you whenever we can.

Call recording

Telephone calls to and from the surgery may be recorded for training, monitoring and patient safety. These recordings are stored securely and treated with the same level of confidentiality as all other patient information.

Your rights

You have the right to:

• request access to your medical records
• ask us not to share information (except where we are legally required to do so)
• request corrections to inaccurate information
• raise concerns about how your information is used

Details of how we use your information can be found in our Privacy Notice.