This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.

New e-consult service from April 2020 onwards:

contact your doctors online and get a response by the end of the next working day

General Health Information and Links are at the bottom of this page

Covid-19 new coronavirus

Surgery Services FAQ

See the Welsh Government site or UK government site for the latest national information.

Repeat Prescriptions

To minimise the need to visit the surgery in person, please nominate a pharmacy to receive your prescription and order online or through them if possible.

We are very keen to avoid paper based repeat prescription ordering currently, due to potential infection risk. Ideally order via My Health Online. The next best option is online via your pharmacy if they offer this service. As a last resort, we will take repeat prescription requests by phone or fax.

Stay at home

  • Only go outside for food, health reasons or work (but only if you cannot work from home)
  • If you go out, stay 2 metres (6ft) away from other people at all times
  • Wash your hands as soon as you get home
  • Do not meet others, even friends or family. You can spread the virus even if you don’t have symptoms.

Government Self-Isolation rules

  • if you live alone and you have symptoms of coronavirus illness (COVID-19), however mild, stay at home for 7 days from when your symptoms started. (See ending isolation section on web site for more information). Relevant symptoms are a new continuous cough or fever or, from 18/5/20, anosmia (anosmia is the loss of or a change in your normal sense of smell. It can also affect your sense of taste as the two are closely linked).
  • if you live with others and you or one of them have symptoms of coronavirus, then all household members must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the house became ill
  • it is likely that people living within a household will infect each other or be infected already. Staying at home for 14 days will greatly reduce the overall amount of infection the household could pass on to others in the community
  • if you have coronavirus symptoms:
    • do not go to a GP surgery, pharmacy or hospital
    • you do not need to contact 111 to tell them you’re staying at home

For more detailed information go to Welsh Government Stay at Home Advice.

Also see the helpful graphic below from this BBC web page:


The surgery - emergency status

From Thursday 12th March onwards, the surgery is no longer booking any non emergency appointments and we will be cancelling most existing pre-booked appointments by text message.

Please read the NHS Wales 111 web site for self-help on managing common ailments. Most acute illnesses will get better by themselves with self-care. The GPs cannot treat Covid-19, as no medicines are proven to help it. Most patients will have mild symptoms. If you have severe Covid-19 symptoms and think you might need hospital admission, ring 111 (this will only apply to a small proportion of those with Covid-19). Patients seeking GP help for non-Covid-19 problems that are medically urgent should contact reception before attending the surgery. Requests for surgery appointments and home visits are likely to be screened via a phone call from a doctor or nurse, who will decide if a face-to-face consultation is needed and, if so, where it will be held. We are NOT able to deal with minor or self-limiting problems while the Covid-19 emergency continues.

Please bear with us during this difficult time! We have already had several clinicians from this practice self-isolating and unable to see patients.

Surgery emergency service FAQ

NHS Direct Wales Online Covid-19 Coronavirus Symptom Checker

Social Distancing

The Government are advising those who are at increased risk of severe illness from coronavirus (COVID-19) to be particularly stringent in following social distancing measures.
This group includes those who are:

  • aged 70 or older (regardless of medical conditions)
  • under 70 with an underlying health condition listed below (ie anyone instructed to get a flu jab as an adult each year on medical grounds):
  • chronic (long-term) respiratory diseases, such as asthma, chronic obstructive pulmonary disease (COPD), emphysema or bronchitis
  • chronic heart disease, such as heart failure
  • chronic kidney disease
  • chronic liver disease, such as hepatitis
  • chronic neurological conditions, such as Parkinson’s disease, motor neurone disease, multiple sclerosis (MS), a learning disability or cerebral palsy
  • problems with your spleen – for example, sickle cell disease or if you have had your spleen removed
  • a weakened immune system as the result of conditions such as HIV and AIDS, or medicines such as steroid tablets or chemotherapy
  • being seriously overweight (a body mass index (BMI) of 40 or above)
  • those who are pregnant

Travel Plans

If you are concerned about a forthcoming trip, see the Foreign And Commonwealth Office advice here. The doctors at the surgery cannot give personal travel advice in relation to the coronavirus and are not able to write letters or fill in forms for travel insurance claims where concern about Covid-19 or self-isolation are the reasons for cancellation.

How to avoid catching or spreading coronavirus

Everyone should do what they can to stop coronavirus spreading.It is particularly important for people who:

  • are 70 or over
  • have a long-term condition

  • are pregnant

  • have a weakened immune system


  • wash your hands with soap and water often – do this for at least 20 seconds

  • always wash your hands when you get home or into work

  • use hand sanitiser gel if soap and water are not available

  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze

  • put used tissues in the bin immediately and wash your hands afterwards

  • avoid close contact with people who have symptoms of coronavirus

  • only travel on public transport if you need to

  • work from home, if you can

  • avoid social activities

  • avoid events with large groups of people

  • use phone or online methods to contact your GP surgery or other NHS services


  • do not touch your eyes, nose or mouth if your hands are not clean

  • do not have visitors to your home, including friends and family

About Us

We are a long-established NHS General Practice in the heart of Llanishen Village, North Cardiff.

The practice is run by four doctors in partnership. We also have several other regular doctors and three practice nurses, plus a healthcare assistant.  

Attached staff include phlebotomists, community nurses, midwife, health visitor and counsellors.

We aim to provide friendly, evidence-based medical care for all the family, and we consistently achieve excellent results in the NHS quality and outcomes framework.

Both English and Welsh are spoken.

Our building is purpose-built and designed with full facilities for the disabled. There is a small patients' car park next to the surgery and a larger free public car park in the village (behind the church)

From Gabalfa Interchange and moving East, our practice area is bounded by the A48M, Cyncoed Road, Hollybush Road, Glyn Coed Road in Pentwyn, Ty Draw Road in Lisvane; it then extends North as far as the crossroads in Rudry. To the West, our boundary is defined by the Coryton Interchange and the A470.

Click here for a Google map showing the practice area


(Site updated 18/05/2020)
NHS WalesThis site is brought to you by My Surgery Website