We offer a hybrid system which includes telephone consultations, eConsultations, and face-to-face appointments.

Book by phone

• Ring reception on 029 2075 7025 to book an appointment.
• Please make a separate appointment for each person who needs to be seen.
• If you need to see the doctor about more than one problem, then please ask the receptionist to book you a double appointment.
• ​It helps us if you tell the receptionist the nature of your problem so we can make sure you are given an appropriate appointment (for example, some examinations and treatments can only be done by certain doctors)
• Please be aware that all calls are recorded for training and monitoring purposes. 

• Use the eConsult service to contact us without having to ring reception.
• You can ask about non-urgent medical problems and administrative requests.
• We will respond to you by email as soon as possible.
• eConsult cannot be used for urgent problems or face to face appointments.
• Click on the image opposite to send us an eConsult.

A limited range of appointments are available on the NHS Wales App.

• There are a limited number of appointments set aside each day for truly urgent problems.
• Please remember you may not be able to see your usual doctor.
• Your appointment might be at the Urgent Primary Care Centre (UPCC) held at Whitchurch Road Surgery rather than at Llanishen Court Surgery. When you speak to our receptionist they will let you know where your appointment is. 

• We may ask you to see the nurse for follow up of certain conditions, such as diabetes, asthma, COPD and high blood pressure.
• Please also see the nurse for dressings, immunisations, cervical smear tests, vitamin B12 injections, routine contraception check-ups, general health advice etc.

• Your appointment might be held at the new Urgent Primary Care Centre in Whitchurch Road Surgery.
• This is a new service to help reduce pressure on GP surgeries by providing urgent same day appointments for certain conditions. 
• We will let you know the location of your appointment at the time of booking. 

Your pharmacist can provide free confidential advice and free treatment for a number of common health problems without you having to make an appointment to see your GP.

Click here for more information. 

Common ailments include: Acne, Athletes Foot, Backache (acute), Chickenpox, Cold sores, Colic, Conjunctivitis, Constipation, Dermatitis (dry skin), Diarrhoea, Dry eye, Haemorrhoids, Hay fever, Head lice, Indigestion, Intertrigo, Ingrowing toenail, Mouth Ulcers, Nappy rash, Oral thrush, Ringworm, Scabies, Sore throat, Teething, Threadworm, Vaginal thrush, Verruca. 

• Anticogulation, Diabetes, COPD & Asthma Clinics - We will ask you to attend these nurse led clinics if necessary.
• Baby Clinic - Our Nurses run a weekly baby clinic.
• Minor Surgery Clinics – Clinics are held regularly for Minor Surgery Incisions and Steroid Injections
• Cervical Smear Testing - Book to see our nurses.
• Female Contraception – Appointments can be booked for Depo-provera and Pill checks, and clinics are run for Intra-uterine Device insertion and removal
• Foreign Travel Vaccines – The practice nurses are trained can give advice on foreign travel. For further information and advice see www.fitfortravel.nhs.uk
• Flu Clinics - These are held annually. Notices will be on display in reception and practice website when they will be taking place.

Whenever possible we prefer to see patients in the surgery. This is where we have the best facilities for diagnosis and treatment, and it allows us to maximize the time doctors spend with patients.

If it is difficult for you to come to surgery, please discuss the problem with our reception staff, who may be able to make arrangements to help you come to see us. If you are truly housebound we will visit you at home.

If you are requesting a home visit, please try to ring before 10am, as most home visits are performed in the morning.

Home visits are done by a duty doctor, who may not be your usual GP.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

If you cannot attend an appointment for any reason please tell us as soon as possible so we can give the slot to someone else.

If you need help when we are closed

Click here for information about out-of-hours arrangments in place.

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need a chaperone
• If you need an interpreter
• If you have any other access or communication needs

The Partnership consists of all the GPs in this practice. Together, as Llanishen Court Surgery, they have a contract with the Cardiff and Vale University Health Board and are contracted to provide, the following unified services:

• Management of patients who are ill or believe themselves to be ill
• General management of patients who are terminally ill
• Management of chronic disease
• Cervical screening
• Contraceptive services
• Vaccinations and immunisations including travel & childhood immunisations
• Child health surveillance
• Maternity medical services
• Minor surgery

We have a contract with the LHB to provide supplementary services for:

• Warfarin
• Minor Surgery - Injections and minor skin surgery
• Diabetes
• Learning Disabilities
• Care Homes
• Vaccinations and Immunisations
• Shared Care Drug Monitoring
• IUCD

We do not provide services for homeless patients, those with alcohol problems or violent patients.

The area served by Llanishen Court Surgery is covered by the Cardiff and Vale of Glamorgan University Health Board, which is responsible for ensuring you receive all the services you need. For further information contact:

Cardiff and Vale UHB
PCIC Offices, Woodlands House, Maes-Y-Coed Rd, Cardiff, CF14 4HH
Home - Cardiff and Vale University Health Board
02921 836505

We also offer some services that are not covered by the NHS. These non-NHS services are subject to a fee, and payment is required in advance. Please note that the completion of non-NHS work may take around 4 weeks. For more information, please contact reception. 

Letters, Forms, and Reports

Medical Examinations

We Do Not Do:

• Blue Badge application supporting letters.
• Countersign passports/driving licence. 
• Fitness to travel/fly letters.
• Fitness letters (extreme sports).
• Gym membership cancellation letters. 
• PIP supporting letters.