We have a system of “telephone first consultations”. Your initial appointment with the doctor will be over the phone. The doctor will then invite you for a face to face appointment if necessary. This allows us to arrange preliminary investigations (such as blood tests and ECGs) which reduces the total number of times you need to visit the surgery.

Book by phone

• Ring reception on 029 2075 7025 to book an appointment.
• Please make a separate appointment for each person who needs to be seen.
• If you need to see the doctor about more than one problem, then please ask the receptionist to book you a double appointment.
• ​It helps us if you tell the receptionist the nature of your problem so we can make sure you are given an appropriate appointment (for example, some examinations and treatments can only be done by certain doctors)
• Please be aware that all calls are recorded for training and monitoring purposes. 

• Use the eConsult service to contact us without having to ring reception.
• You can ask about non-urgent medical problems and administrative requests.
• We will respond to you by email as soon as possible.
• eConsult cannot be used for urgent problems or face to face appointments.
• Click on the image opposite to send us an eConsult.

• There are a limited number of appointments set aside each day for truly urgent problems.
• Please remember you may not be able to see your usual doctor.
• Your appointment might be at the Urgent Primary Care Centre (UPCC) held at Whitchurch Road Surgery rather than at Llanishen Court Surgery. When you speak to our receptionist they will let you know where your appointment is. 

• We may ask you to see the nurse for follow up of certain conditions, such as diabetes, asthma, COPD and high blood pressure.
• Please also see the nurse for dressings, immunisations, cervical smear tests, vitamin B12 injections, routine contraception check-ups, general health advice etc.

• Your appointment might be held at the new Urgent Primary Care Centre in Whitchurch Road Surgery.
• This is a new service to help reduce pressure on GP surgeries by providing urgent same day appointments for certain conditions. 
• We will let you know the location of your appointment at the time of booking. 

Your pharmacist can provide free confidential advice and free treatment for a number of common health problems without you having to make an appointment to see your GP.

Click here for more information. 

Common ailments include: Acne, Athletes Foot, Backache (acute), Chickenpox, Cold sores, Colic, Conjunctivitis, Constipation, Dermatitis (dry skin), Diarrhoea, Dry eye, Haemorrhoids, Hay fever, Head lice, Indigestion, Intertrigo, Ingrowing toenail, Mouth Ulcers, Nappy rash, Oral thrush, Ringworm, Scabies, Sore throat, Teething, Threadworm, Vaginal thrush, Verruca. 

Whenever possible we prefer to see patients in the surgery. This is where we have the best facilities for diagnosis and treatment, and it allows us to maximize the time doctors spend with patients.

If it is difficult for you to come to surgery, please discuss the problem with our reception staff, who may be able to make arrangements to help you come to see us. If you are truly housebound we will visit you at home.

If you are requesting a home visit, please try to ring before 10am, as most home visits are performed in the morning.

Home visits are done by a duty doctor, who may not be your usual GP.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

If you cannot attend an appointment for any reason please tell us as soon as possible so we can give the slot to someone else.

If you need help when we are closed

Click here for information about out-of-hours arrangments in place.

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need a chaperone
• If you need an interpreter
• If you have any other access or communication needs

If you're planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world.

View the NHS Travel Vaccination Advice

Medical examinations for special non-NHS purposes will require longer than a routine appointment.

As these examinations do not form part of NHS Services, you will be charged for any such examination. Please check the fee chargeable with reception before arranging any such examination.