Choose the option that best describes your situation.

Call 999 immediately if you have:

• Chest pain
• Severe difficulty breathing
• Sudden weakness on one side
• Heavy bleeding
• Serious injury or suspected broken bones
• Loss of consciousness

Contact NHS Wales 111 if you have:

• Suicidal thoughts or thoughts of harming yourself or others
• Injuries that may require A&E attendance

If your problem cannot wait until the next routine appointment:

•  Call reception between 8am-9am - 029 2075 7025 

You request will be assessed and directed to the most appropriate clinician or service. You may not see your usual GP. 

Before calling, consider: 

• Self-Help Hub
  • a comprehensive resource with self-help information and local services that accept self-referrals, including physiotherapy, mental health support, exercise schemes, podiatry, audiology, and more.  
• Common Ailments Service
  
  • local pharmacies can provide free treatment and advice for many common conditions including sore throats, UTIs, acne, thrush, diarrhoea, constipation, and more. 
• NHS Wales 111
  • health advice and information, symptoms checker, urgent mental health support, and more. 

For medical problems that are not urgent, including nurse appointments and blood tests:

• NHS Wales App 
  • Book certain appointments (including routine GP appointments) 
  • Check or cancel appointments
  • Order repeat prescriptions
  • Update your details
    Click here to register for the NHS Wales App

• Our 24/7 Phone System 
  Our automated phone booking system is open 24/7: 029 2003 8962
  • Book certain appointments (including routine GP and nurse appointments)
  • Request a new or extended sick note
  • Check or cancel appointments

• Contact Reception
  For other routine problems, call reception after 10am: 029 2075 7025

Before contacting us, please consider: 

• Self-Help Hub
  • a comprehensive resource with self-help information and local services that accept self-referrals, including physiotherapy, mental health support, exercise schemes, podiatry, audiology, and more.  
• Common Ailments Service
  
  • local pharmacies can provide free treatment and advice for many common conditions including sore throats, UTIs, acne, thrush, diarrhoea, constipation, and more. 
• NHS Wales 111
  • health advice and information, symptoms checker, urgent mental health support, and more. 

(Also known as fit notes, medical certificates, or MED3s)

If you have been ill for 7 days or less:

• You do not need a sick note if you have been ill for 7 days or less. This is called 'self-certification'. 

If you have been ill for more than 7 days: 

• Contact us to request a new sick note, or an extension to an existing sick note.
  • Call our 24/7 Phone System - 029 2003 8962
  • Call reception - 029 2075 7025

Home visits are reserved for patients who are housebound and medically unable to attend the surgery. 

If you believe you need a home visit, please call reception between 8am-10am: 029 2075 7025

A clinician will assess your request and decide the most appropriate care. 

For blood test results, wait a week, then ring reception after 2pm - 029 2075 7025

If you can no longer attend your appointment, please cancel as soon as possible so we can offer the slot to another patient. 

You can cancel via: 

• NHS Wales App
• Our 24/7 Phone System: 029 2003 8962
• Reception: 029 2075 7025

If you need medical help when the surgery is closed: 

• Call 111 - NHS Wales 111

Using the right service helps us provide quicker care for everyone. 

Before contacting the surgery, please consider:

• Self-Help Hub
  • a comprehensive resource with self-help information and local services that accept self-referrals, including physiotherapy, mental health support, exercise schemes, podiatry, audiology, and more.  
• Common Ailments Service
  
  • local pharmacies can provide free treatment and advice for many common conditions including sore throats, UTIs, acne, thrush, diarrhoea, constipation, and more. 
• NHS Wales 111
  • health advice and information, symptoms checker, urgent mental health support, and more.